KNOWLEDGE THROUGH VOICE TECHNOLOGY
Actionable insights from conversations
Results from our clients
Increased efficiency in employee training
Increase in customer satisfaction
Reduction of incoming calls
Reduction of churn
Increased winback efforts
Increase in redirected calls to digital channels
“We can now compile and deliver insights and improvement areas on an entirely new level. All data we collect from our voice calls is visualised and brought forward in a clear way.”
– CHRIS ÖHMAN, Head of Customer Service, Coop Sverige AB
Create better conversations
Make sure that your employees have the tools they need. Lack of knowledge, failing routines or redirects have a negative effect on employees and customers. Voice technology can help find areas of improvement so you can start making changes for better conversations.
Get happier customers
It is normally rather easy to understand if a customer is satisfied or not. But it is often difficult to understand why. Voxo can help you understand what drives customer satisfaction. Our trained sentiment models will find errors and possible improvements that can be made to increase happiness and customer loyalty.