KNOWLEDGE THROUGH VOICE TECHNOLOGY
Actionable insights from conversations
Voxo extracts, analyses and visualises voice calls
Smart insights from every conversation
Our platform transcribes calls and turns them into data used in robust analyses. From this data, we find insights that help companies create data-driven improvements.
Results from our clients
Increased efficiency in employee training
Increase in redirected calls to digital channels
Reduction of incoming calls
Listen to all your calls and understand everything they say. Without spending the time. Voxo does it for you.
We believe AI can help us understand our customers better. Start by using it on information we already gather but don´t have the time to use.
Make sure that your employees have what they need. Lack of knowledge, failing routines or redirects have negativt effect. Voice technology can help you with that. Find out what is amiss and start making changes for better conversations.
“We can now compile and deliver insights and improvement areas on an entirely new level. All data we collect from our voice calls is visualised and brought forward in a clear way.”
– CHRIS ÖHMAN, Head of Customer Service, Coop Sverige AB
We believe it is rather easy to understand if a customer is satisfied or not. But it is often difficult to understand why. We are all able to make good guesses and try changes. Can we do better?
With voice technology AI we can get help. Trained models allow us to find errors and possible improvements. Even if we ourselves never could have guessed them. Use existing data to offer better service to your customers.