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Turn your conversations into actionable insights

What if someone could tell you everything you want to know about your clients?

Voxo extracts, analyses and visualises voice calls.

Voxo platform transcribes calls and turns them into data that can be used in analysis. From this data we find insights that help companies create data driven improvements.

Solution

Knowledge through Voice technology

Results from our clients

84

Increased efficiency in employee training

100

Increase in redirected calls to digital channels

30

Reduction of incoming calls

Understand customers

Listen to all your calls and understand everything they say. Without spending the time. Voxo does it for you.

We believe AI can help us understand our customers better. Start by using it on information we already gather but don´t have the time to use.

Reasons for calling

Competitors mentioned

Mentioned products

Better conversations

Make sure that your employees have what they need. Lack of knowledge, failing routines or redirects have negativt effect. Voice technology can help you with that. Find out what is amiss and start making changes for better conversations.

Employee training

Find bottlenecks

Script compliance
“What you write in a mail is one thing, what we note in our CRM is another thing. What they really talk about, that’s the knife’s edge of information we want to find”

-Fredrik Engzell, COOP Sverige AB

Happier customers

We believe it is rather easy to understand if a customer is satisfied or not. But it is often difficult to understand why. We are all able to make good guesses and try changes. Can we do better?

With voice technology AI we can get help. Trained models allow us to find errors and possible improvements. Even if we ourselves never could have guessed them. Use existing data to offer better service to your customers.

Understand customer sentiment

Remove repetitive calls

Reduce customer turnover