Voxo Enterprise is the only conversation intelligence tool you need to understand your customers fully. Our platform automatically analyses all your voice customer interactions – and gives you the insights you need in real-time.
Meeting details – down to the individual word
- Full Transcripts of all conversations
- Easy interface highlighting valuable keywords and sentances
- Find positive or negative paragraphs
- Easily playback and listen to important parts of the meeting
- Automatically capture client and employee behaviour
- Perform more efficient employee training
- Increase compliance by tracking illicit behaviour
Script Compliance
Employee Training
Find Bottlenecks
Search and filter among all your conversations
- Filter conversations based on identified categories
- Search all conversations based on what is said – or not said
- View and analyse your most positive or negative conversations
- View your results as paragraphs to easily drill down in cases
Reasons for calling
Mentioned Products
Mentioned Competitors
Understand your organisations changes and customers behaviour
- Get insights and better understanding of your operation
- View changes in behaviour between days, weeks or months
- Easily analyse and export insights to the whole organisation
- Track internal initiatives and changes in real time
- Drill down into categories to find underlying reasons for calls
Track customer behaviour
Monitor outcome of initiatives
Identify trends and events
Get automated reports to share within the organisation
- Get automated reports daily, weekly or monthly
- Customisable reports based on your needs within the organisation
- Drive and track changes in the organisation – without even using the platform
Automated reports tailored for you
Share insights easily
Spot changes that needs attention
Never miss a change with realtime alerts
- Get realtime alerts when topics or categories increase or decrease
- Configure alerts to notify different people in the organisation when specific changes are detected
- Minimize lead time for combatting errors or problem in the organisation